Learn Effective Problem Solving Skills
This Lean Training workshop will build confidence and allow delegates to recognise their ability to address business issues effectively by learning proven problem solving skills and techniques.
Effective problem solving is not a chance process. Our workshop covers a structured 8 step approach developed and used by Toyota. It is this structure that allows participants to quickly learn how to solve problems, generate fresh ideas and then work with those ideas effectively.
Participants will learn a wide range of practical techniques to understand concerns and issues thoroughly, generate and develop new ideas and solutions, compare and evaluate solutions and then communicate those ideas effectively.
This one day ‘hands on’ workshop means that all participants learn whilst 'doing'; maximising the skills transfer and usage of the techniques after attendance.
The Eight Step Problem Solving Process
1. Clarify the Problem
2. Breakdown the Problem
3. Set the Target
4. Analyse the Root Cause
5. Develop Countermeasures
6. Implement Countermeasures
7. Monitor Results and Process
8.Standardise and Share Success
The eight steps to practical problem solving incorporate the Plan, Do, Check and Act (PDCA) cycle. Steps one through five are the planning process. The doing is found in step six. Step seven is the checking . Step eight involves acting out the results of the new standard. The system is structured, but simple and practical enough to handle problems of the smallest nature, to the most complex issues.
This practical problem solving method can be a powerful tool when facing issues in any type of organisation. It allows a common understanding of what defines a problem and what steps are going to be taken in order to overcome the problem efficiently.
This module can be delivered at a host site over 2 days as part of a 'live' business activity. BTA staff members will facilitate, coach and support during day 2, when the team will apply their newly developed skills in the workplace for the first time.